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Christmas supporter enquiry form 2025

We're here to help you with your enquiry.

We already have a list of questions and answers – take a look, as your question might already have been answered. If you'd still like some help, then you can fill in the form below.

It can take us up to 2 working days to reply to you. If you have an urgent query, please phone us on 0207 825 2505 (lines are open between Monday to Friday 9am to 5pm, excluding bank holidays).

Christmas enquiry form 2025

We completely understand how special Letter from Santa has been for so many families – it’s a tradition we’re incredibly proud of. After careful consideration, we’ve decided to pause the offer for this year.

 

We’re always looking at how we deliver our Christmas products to make sure they raise as much money as possible for children, while still bringing joy to families.

 

This year, we’re focusing on a new way to celebrate with the Kindness Kit, which we know will bring just as much festive magic to your home.

 

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We’re so grateful for your continued support! This year, we’re excited to offer the Kindness Kit – a magical new product designed to help children prepare for Santa’s visit with fun, festive activities.
 
Or you can make a donation today, and help to ensure that Childline is there to answer more calls this Christmas. 
 

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The new Kindness Kit will capture the same festive spirit and excitement that made Letter from Santa so special. It’s designed for children aged 4–9 and includes joyful activities to help them get ready for Santa’s arrival on Christmas Eve.

 

This includes a Christmas poem from Noelle the mouse; six thoughtful activities for your child to complete, and a personalisable reward certificate.

 

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Every purchase helps us continue our vital work protecting children and supporting families across the UK.

 

While the product is designed to bring joy to your home, it also helps us be there for children who need us this Christmas.

 

We really hope it brings joy to your family and creates new magical moments to treasure.

 

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If you still have a question, please tap or click the 'next step' button below.

If you would like to share your views, please click or tap 'next step' below to be taken to the page where you can share your comments. 

As you have a different query, please click or tap the 'next step' button below to be taken to the page where you can share it with us.